Apigo Privacy Policy

1. Scope

This policy applies when you access or use apigo.ai and its documentation pages, the Uptech API workspace, chat products, model access capabilities, payment flows, and support or communications directly related to those services.

We may process information related to you when you register an account, purchase a plan, call models, submit forms, contact support, or browse the site. We process that data only to provide the service, keep it secure, comply with law, or act on your instructions.

2. Information We Collect

The information we collect depends on the products and features you actually use.

• Account and identity information: such as your email address, display name, sign-in provider information, account ID, team information, and materials you choose to submit.
• Transaction and billing information: such as purchase history, subscription status, billing contact details, invoice information, and payment results returned by our payment processors. Full card or wallet credentials are typically handled directly by the payment provider, not stored by us in full.
• Usage and device information: such as IP address, browser and device type, language preferences, pages visited, timestamps, activity logs, error logs, cookies, local storage identifiers, and security signals.
• User content and API data: such as prompts, uploaded files, chat history, API requests and responses, configuration data, and feedback you choose to send. We process this content only as needed to deliver, maintain, or troubleshoot the service.

3. How We Use Information

• To provide and operate the service, including account creation, subscription management, payments, API access, chat experiences, and the actions you ask us to perform.
• To maintain reliability and security, including preventing fraud, abuse, unauthorized access, billing anomalies, and attacks against our systems.
• To improve the product experience, such as analyzing failures, optimizing performance, understanding feature usage, and improving documentation and support.
• To communicate with you, including service notices, payment results, account security alerts, policy updates, and operational information you subscribe to. You may opt out of marketing emails at any time.
• To comply with legal obligations and protect legitimate interests, including handling compliance requests, disputes, and enforcement of our platform rules.

4. How We Share Information

We do not sell your personal information. We share information only as needed to provide the service, keep it secure, comply with law, or complete a corporate transaction.

• Infrastructure and service providers: such as cloud hosting, monitoring, logging, security, support, and email providers.
• Payments and identity partners: such as third parties that process payments, invoicing, anti-fraud checks, and authentication.
• Model and platform partners: when you invoke a model or capability, necessary request content may be sent to the relevant model or platform provider to complete the service.
• Legal, compliance, and transaction scenarios: information may be disclosed or transferred when required by law, for dispute handling, or in connection with mergers, acquisitions, or asset transfers.

5. International Transfers and Security

Because Uptech API may rely on globally distributed infrastructure, payment networks, and model services, your information may be processed outside your home country or region. We take reasonable measures under applicable law to protect those transfers.

• Encryption or equivalent safeguards for data in transit.
• Role-based internal access restrictions and necessary audit logging.
• Monitoring, anomaly detection, and incident response for higher-risk activity.

6. Data Retention

We retain personal information for as long as needed for the purposes described in this policy, including maintaining your account, completing transactions, troubleshooting issues, protecting security, and meeting tax, accounting, or legal requirements.

When information is no longer needed, we delete, anonymize, or de-identify it where feasible, although some records may be kept longer for compliance, dispute resolution, or security reasons.

7. Your Rights and Choices

To exercise these rights, contact us using the methods listed on this page. For security reasons, we may need to verify your identity before fulfilling a request.

• Access, correct, or update your account information and certain profile details.
• Request deletion of your account or personal information where permitted by applicable law.
• Stop receiving marketing emails and manage cookies or similar technologies through your browser or device settings.
• Where applicable, ask us to restrict certain processing, object to particular uses, or provide a copy of your data.

8. Children

Uptech API is intended for adults and properly authorized team or business users. We do not knowingly collect personal information from children under 18, and if you believe we have done so by mistake, please contact us so we can delete it.

9. Policy Updates

We may update this policy from time to time to reflect product changes, legal requirements, or security practices. We will post the new effective date on this page, and for material changes we may also notify you through the site, email, or another reasonable channel.

10. Contact Us

If you have questions about this policy, our data practices, or a privacy request, email support@apigo.ai. We will respond within a reasonable time.